Frequently Asked Questions
Here is our Top 10.
Still have questions? Click here to contact us, email us sales@newcoursecc.com or call us at 415-243-4189.

1. How does it work?
We partner with successful solution providers to deliver client-centric marketing services. We then work with you to build a customer communication plan that compliments your current sales, marketing & customer service strategies. We can offer any one individual solution, partner with your existing providers, or deliver any combination of services including:
• Consulting - Identify events that impact marketing objectives, including customer sales, cross-sell, retention & expenses
• Customer modeling – Identify and target prospects and customers that meet selected marketing objectives
• CRM - Improve sales efforts and customer care; Track results to determine the best channels for each customer.
• Creative Services - Personalize and custom design your outbound marketing campaigns for improved customer response
• Messaging and Mail – Deliver automated, multi-channel communications

2. What is the pricing?
Newcourse is a unique marketing services provider. We want your business for the long term so we are willing to minimize consulting, set-up and testing fees. Our goal is to build an annuity by helping your business grow the bottom line faster. Rather than charge inflated consulting rates or retainer fees, Newcourse offers to work on a cost plus “Pay for Performance” basis.

What does that mean? When you profit, we profit!
Each job is different; therefore we will need to speak with you directly about the costs associated with your specific project. We can tell you that for small or stand-alone projects, the cost per unit will be higher. And, of course, for the full service recurring subscription model or high volume jobs we charge substantially less per unit.

3. What are the Terms & Conditions?
The Terms & Conditions will be based on the services provided. In general, you will have these choices:
• Newcourse Communications Corp. Service Provider Agreement - You can sign directly with Newcourse Communications and the agreement will cover the Terms & Conditions for all Newcourse service providers. Think of this model as your full service outsourced marketing partner.
• Newcourse Communications Corp. VAR Agreement - You will sign a Newcourse VAR (Value Added Service Provider) agreement and sign directly with each product provider of choice. This model is generally for larger, more complex marketing initiatives.

4. What about Security?
At Newcourse Communications Corp., we take security of your data seriously. Newcourse has contracted with Prairie Voice Services, Inc., Neocase Software and American Data Systems, Inc. to store your data, materials and content. All of these providers meet the audits and security requirements of banks, mortgage companies, mutual fund, utilities, health care, telecommunications and other providers, including many in the Fortune 500.

5. Who is responsible for meeting regulatory requirements?
It is the responsibility of the client to ensure that all state, federal and industry specific regulatory requirements are met. Newcourse Communications is a service provider acting on behalf of the client to communicate information to client’s customers. Newcourse does not condone SPAM, telemarketing or other marketing services that operate outside of the regulations for these and related services. Newcourse, and its service providers, are responsible to provide the services rendered per the Terms & Conditions with the client.

6. For Neocase and Microsoft CRM, do I have to replace my current systems?
We will work with you to determine the best systems configuration to meet your sales automation, marketing management and customer care needs. Most companies start by using our CRM solutions in combination with their current systems. Our tech teams will work together during implementation to integrate the systems so they are reliable and support your new customer communication objectives.

7. Why Prairie Voice Services? And how do I send them the customer data, scripts, text and layouts?
Prairie is our partner for their dedication to service delivery. Messaging is all out about flawless setup, scheduling and execution; and Prairie delivers on all accounts. Prairie has been in the messaging business for over 15 years. They serve some of the largest and most demanding companies in America. They like to work with small business and mid-sized companies too! Newcourse is working with Prairie and Neocase to develop a standard implementation process to help you get your messaging services started fast. All of your messaging information will be stored in the Newcourse CRM system and sent as a campaign to Prairie for messaging. Want more information about data file requirements, file transfer protocols, wav files, text files. etc.? Click here to contact us.

8. For American Data Systems, what makes them a different or better print vendor?
American Data is a boutique printer. Their mission is to service the smaller companies like they are a big company. So while they pass the due diligence demands of large mutual fund and mortgage providers, they also cater to small, customer service oriented credit unions. That is no small feat!
American Data works with Newcourse and your team to deliver coupon books, statements, check printing and mailing packages that are cost effective but get the results that you want.

9. Why don’t I simply work directly with the service provider?
Newcourse partners with the client and the service providers as a full service marketing communications company or Value Added Reseller. It’s your choice. Regardless of which option you take, the company provides marketing know-how, data mining, creative services, production management and discipline to ensure your marketing objectives are well defined and measured against results.

And, if the results are less than expected?
Newcourse works with you to understand why and change the marketing mix to get the results you expect. Newcourse also gets services at bulk, wholesale pricing, so you may get a lower cost than going direct. Finally, Newcourse ties the unique benefits of each provider together to deliver a seamless, automated multi-channel customer communications solution. This way, Newcourse allows you to manage your overall business and the service providers to do what they do best; focus on operational excellence that delivers your customer communications on-time and at the quality you expect.

10. Do you have any results for my industry? References?
We have results from lots of industries, across various products & services. References for each provider are also available as needed. Newcourse and all of its providers have years of experience in a variety of industries including: mortgage, financial services, contact centers, telecommunications, utilities, health care, sports marketing and many other industries. Click here to contact us so we can get you the specific industry results and references you need.