Get Started – It's easy with Newcourse
Custom Consulting
We will work with you in person or over the phone to define a
new customer communications plan. We will identify how the Newcourse marketing system, including any combination of messaging, CRM, modeling, creative and/or print & mail services, can help you meet your sales, marketing and customer care goals.
To get started, call us at 615-332-3442 x212
or send us an email to info@newcoursecc.com
To get started with On-Demand, automated CRM, messaging
and mail campaigns, here is what we need to do:
• Login – We will setup a new user
and a custom home page so you can track your Newcourse project
implementation, testing and production results.
• Setup – We will work together to
complete the following steps for a winning customer communication
strategy:
1. |
|
Customer
list |
|
– |
Events - Identify key event fields that will be used to trigger an
automatic message or mailing for each customer |
|
– |
Extract - customer data into Newcourse proposed
file layout or client defined layout |
|
– |
Export - Securely upload and store key event and messaging data files
in the Newcourse system |
2. |
|
Creative |
|
– |
Create
unique outbound communication (copy, scripts, design, etc.)
and develop the inbound process flow for each campaign |
3. |
|
Channels |
|
– |
Identify
the voice, text, email & mail channel(s) for each messaging
& mail campaign |
4. |
|
Campaigns |
|
– |
Confirm
when the outbound campaigns should be sent, the rules for
sending the campaigns and receiving responses. An email message
will be sent to you weekly to review and approve upcoming
automated campaigns. |
5. |
|
CRM |
|
– |
Use
the Newcourse CRM system to identify campaign goals, tracks
results and resolve customer service cases. |
• Enrollment –Terms & Conditions
will be approved upon enrollment.
Payment will be a one-time or monthly subscription fee.
Still have questions?
Go
to our FAQ page, click
here to contact us,
send an email to sales@newcoursecc.com or
call us at 615-332-3442 x212. |
