Solutions
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SALES
Let us help you close more sales!
Existing Prospects – Stay in touch without picking up the phone… Newcourse messaging services can be set to automatically send follow-up, personalized correspondence to your hot or warm leads for new sales or cross-selling optional products.

Inactive Customers – Just because they left you, doesn’t mean they won’t come back! With the right offer, some intelligent data mining and a cost-effective marketing plan, you can get some of these customers back… at a much lower cost than starting with cold leads or dialing for dollars.

New Prospects – If you are buying or trading lists or leads, make sure you have a solid marketing plan to get the best return on your list investment. With our CRM systems, we can help you manage a winning sales & marketing strategy!

RETENTION
Let us help you retain your current customers!
Current Runoff Candidates – Store key events data in our CRM system and mine it to determine the customers most likely to leave you. Then send a personalized low doc direct mail package (for better prospects) or simply send a postcard or voice broadcast to remind the customers that you have great new products.

Future Runoff Candidates – Wow them with service today at a very low cost. We will help you get and store opt-in email addresses. With this info., you can stay in touch with e-newsletters, personalized email or statement inserts. You may keep them in their current product longer or get them to change products… with you.

Others – Even modeling experts are never totally right at predicting who will possibly runoff and when. Don’t take a chance, stay in touch with all of your customers with low cost messaging services.

PAYMENTS
Let us help you improve your payment performance!
Recurring & One-Time Electronic Payments – We are really good at this, trust us. We have plenty of references. We can grow your fee income and reduce your cost per customer by increasing your automatic, Web, IVR, CS or collections electronic payments. How? Targeted direct mail, personalized statement inserts and low cost outbound messaging that sends your customer directly to your existing payment options.

Statements and Coupon Books – Same applies here, we know this business. We can help you improve your lock box payments by producing high quality billing devices that get customers to pay the way you want them to pay.

Others – We will help you sell your bill-pay services, acquire customer email addresses and even help you get started on EBPP with little startup costs. We are not in the payment processing business… we just want to help you improve your payment performance.

CUSTOMER CARE
Let us optimize your customer care correspondence!
CRM – With Neocase Software, you will have on-demand access to the most critical customer data and correspondence. Neocase will help your team work together to solve customer cases and build a knowledge base and continuously improve customer care.

Statements and Customer Service Letters – Yes, they make a difference. We can work with you to improve your transaction communications. The objective is to help customers better understand the benefits of your services. The goal is to improve customer relations, statement marketing results and reduce inbound call costs. Again, we can also store all of your customer statements, letters, emails, etc. in our CRM system for easy on-demand customer service look-ups.

Communicate electronically – We can help you move some of your routine customer communications, such as a newsletter, to email. You can achieve big savings on mail and customer service costs. Use voice broadcast, text messaging and email to improve collections results too.

ALERTS
Get correspondence out to your customers fast!
Alerts – We can identify certain events, such as a questionable transaction received, to trigger an automatic email, text message or letter within 24 hours.

Collections results - Use interactive voice broadcast, text messaging and email to reduce collection costs and improve payment results.

Emergency notifications – If bad weather, a business crisis or some other disaster recovery event occurs, you may need to notify a large group of people… fast. With Newcourse messaging, you can set-up the contact list and parameters in advance so you can simply turn on your message with a single contact to Newcourse or one of its partners.

SPECIAL EVENTS
Reach your valued customers with personal special event messages!
Customer recognition – We can also setup triggers to automatically send out personalized post-cards or custom direct mail packages for customer anniversary or other key event dates

Notifications with a personal touch – You can even record and send a personal voice message blast or video message from a sales or servicing person to a segment of customers to generate new sales or cross-sell success.

Special Offers - Send out quick hitting new message or reminder that a customer or group of customers are qualified for a Special Offer that they only get if they respond in a short period using the fulfillment channel you have designated.

INDUSTRY SPECIFIC
Let us customize solutions to meet your unique business needs!
Customization - Contact us today (Click here) to see how Newcourse can meet the unique customer communication needs of your business in your industry. Here is a short list of the many industries that can benefit from Newcourse Communications:
• Mortgage Originations & Servicing
• Mutual Funds
• Banking & Credit Unions
• Insurance Services
• Auto dealerships, service & finance
• Real Estate
• Non-profits